If your question was not answered in our FAQ, please feel free to contact us at support@icandywrap.com
PURCHASING
Q: How do I purchase personalized candy wrappers?
A: Thank you for choosing our personalized candy wrappers. Placing an order
for our candy wrappers is easy. Just follow these steps:
- To add a candy wrapper to your shopping cart click the 'Personalize' button underneath the candy wrapper image.
- Fill out all the fields in the "Personalize Your Order" section
- Click the 'Add to Cart' button.
- Click on the "Proceed to Checkout" button to begin the checkout process.
- Complete the checkout process.
Q: I just placed an order and now I can't view my order online, what happened?
A: You did not register or create an account during checkout. Customers who don't register are considered anonymous shoppers
and unable to view that order online.
PERSONALIZATION & CUSTOMIZATION
Q: Can I design my own candy wrapper with custom designs and graphics and send it to you?
A: Yes. You can mail or e-mail your designs to iCandy Enterprises.
Q: Can I personalize / customize my own candy wrappers?
A: Yes. You can personalize our pre-designed wrappers free of charge. You can also have your own photos
placed on the candy wrapper. We can also change the color, font, or images of any of our existing themes.
Q: What if I see a design for a Hershey bar, but want it on one of your other products?
A: All our designs can be applied to any candy wrapper. Select the product you are interested in and choose custom design. Then reference the design you want in the additional instructions and we'll put together a proof for you.
INCLUDING PHOTOS
Q: How do I include a photo or logo?
A: E-mail photos to photos@icandywrap.com
Q: What type of photo do you require?
A: Photos should be un-cropped and print quality (at least 300 DPI) size. We do not accept photos from online albums such as Kodak, Shutterbug, etc. These are too small to put on a candy wrapper.
Q: Can I mail you a photo?
A: Yes. Please send your photo to our mailing address. Click here for our mailing address.
PROOFS
Q: Can I preview the candy wrapper before final production?
A: Yes. A proof is sent to your email.
Q: How do I approve my proof?
A: You must reply back to the email stating "Proof Approved". You have 24 hours after you receive the proof to approve it, if you need more time...just ask.
Q: What if I don't reply back to the email to approve my proof?
A: This is strongly discouraged; we like to hear from our customers. If we do not hear from you within the 24 hours we will print and ship your candy wrappers but we are not responsible for typos or errors on the candy wrapper. Please do not use "Not Responding" as your approval method
Q: Can I get a proof before making a payment?
A: No. All proofs are sent only after payment is received
PROCESSING TIMES
Q: What are your processing times?
A:
- Orders under 100 items are processed in 2-3 days
- Orders over 100 items are processed in 3-5 days
- Processing for bulk or business orders will vary depending on size and deadline
NOTE: These times DO NOT include shipping times.
Q: When should I use a faster shipping method?
A: If your event is within 7 days of your order, use an express shipping method (see rush orders)
SHIPPING
Q: How can I find the shipping costs without having to make a purchase?
A: Before your order is submitted, you have the ability to calculate shipping costs for the various shipping methods in your shopping basket.
Q: How do you ship?
A: We ship using:
- United States Postal Service Priority mail: delivery time 2-4 days
- United States Postal Service Express mail : Delivery time 1-2 days
- UPS Ground: Delivery time varies based on location.
- UPS Overnight, 2nd day and 3rd day are available upon request
UPS Delivery times can be calculated by clicking here. The Ship From zip code is 02038. Faster UPS delivery (Overnight, 2-Day, 3-Day) is available, simply request it in the additional instructions.
Q: How do you ship chocolate in the summer?
A: From May - October chocolate must be shipped in an insulated cooler with ice packs to prevent melting.
RUSH ORDERS
Q: Do you rush orders?
A: Yes. If your event date is approaching, rush orders are available, expedited orders may require overnight delivery adding an additional shipping charge.
Q: When is my order considered to be a rush order?
A: Orders for events within 7 days are considered a Rush Order. The timeframe for considering large or bulk orders a Rush Order will vary depending on quantity.
MAILING LIST
Q: How do I get off your mailing list?
A: iCandy periodically e-mails you with the intent of notifying you of new
products or reduced prices. If you'd rather not receive such emails in the
future please click here.
RETURNS
Q: Can I return my order?
A: All sales of printed items are final. iCandy offers no refunds or exchanges. If there is a manufacturing
printing error please contact our customer service department within 2 days of receiving your order. Orders that need to be reprinted will not result in any additional costs to the customer.
If the error is a customer mistake we will reprint the order with the necessary changes and the customer will be responsible for the cost of the reprinted order and additional shipping.
